Shipping Policy

Shipping of Hiliop

At Hiliop, We pride ourselves on our speed and focus. We aim to get your items delivered as quickly as possible. Most orders will be processed within 24 to 48 hours - excluding weekends and holidays.

Please refer to the table below for an estimate of shipping costs and delivery times.

Country	Value	ORDER METHOD	SHIPPING CHARGE (USD)	HANDLING TIME	DELIVERY TIME
United States (Contiguous)	Above $99	Ground Shipping	$0	1-2 Business Days	3-5 Business Days
	Above $59	Express Shipping	$20	1-2 Business Days	3-5 Business Days
	Above $59	Express Shipping from China	$0	1-2 Business Days	7-10 Business Days
Non-contiguous States	Above $59	Ground Shipping	$10	1-2 Business Days	5-7 Business Days
Rest of the world	Above $59	Express Shipping (Duty included)	$20	1-2 Business Days	7-10 Business Days

COVID-19 Update

We are currently anticipating shipping delays with handling time taking up to 7 days due to COVID-19. Please know we are monitoring the situation closely and working hard to ship your orders as soon as we can. Thank you for your patience during this difficult time. Feel free to contact us at support@hiliop.com if you need any help.

Tax & Import Duties

Sales tax is not included in the price stated on our website.

If you order from outside of the United States, we cover any customs and import duties on orders up to $2,000. If you happen to be asked to pay any customs or import duties, please contact our Customer Care team with proof of payment and we will refund charges when applicable. In certain cases, orders exceeding US$800 may be subject to customs clearance which may cause a delay in shipping.

Orders placed from outside the United States may be subject to customs and import duties.

*Please contact support@hiliop.com if you plan on making an order exceeding $2,000. 

*If you have a bulk purchase request and your country is not included in our delivery countries, please contact us via email:support@hiliop.com and we will reply you within 24 hours.